Online Student Resources

Email renegadehub@bakersfieldcollege.edu

Our team of students are ready to help you. The team will respond to emails in the order in which they come in.

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See your classes in Canvas (Video)

1. On the Canvas dashboard, click on the book icon called ‘Courses’
2. Click on ‘All Courses’
3. Click on the star on all the courses you would like to appear on your dashboard

Classes will show up on Canvas if:

• You are not waitlisted
• Officially enrolled in the course
• The professor has published the course on Canvas
• Select the which courses to prioritize on the dashboard

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Your instructor needs to give their students access to the Canvas course. If the class has already started, double-check with your instructor. It may take a couple of days for the class to load onto your Canvas. To make sure your class is pinned onto your dashboard, click on ‘Courses’ and then ‘All courses’ to see all your courses.

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1. Ensure you are logged in using your BC credentials to log into Zoom
2. When prompted with the download screen, click on the download
3. Grant permission for the download
4. For Chromebooks, click on Zoom for Chromebook PWA

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Some helpful information before printing:

• It is 10¢ for each page that you want to print.
• Only credit/debit cards are accepted for payment (no cash/Apple Pay)
• Your documents will print right from one of the printers in the center of the Computer Commons
• These instructions only work if you are printing using a desktop computer found in the Computer Commons area
• Have the document you want to print ready
• Double-check check you are not printing blank white pages, as you will be charged for these and will not receive a refund

Instructions for printing:

1. Click on ‘Print Manager’ on the desktop
2. Click on the tab that says ‘Balances’
3. Make sure the ‘Paid’ option is clicked
4. Make sure to add the funds you will need
5. After clicking ‘purchase credit,’ continue to checkout
6. Now, go to the document you want to print
7. Continue by printing your document as you normally would with CTRL P (the printer should start with BCLIB)
8. Go back to ‘Print Manager’
9. Click on the ‘Release’ tab
10. At last, you should see your document to ‘Release’ (try refreshing a few times until you see it)
11. Now you are Done! Go to one of the printers in the center of the Computer Commons to get your documents.

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How to Clear Cookies & Cache in Web Browsers

You may need to clear the cookies and cache from your browser.

Firefox:

1. Click on the menu button in the right-hand corner
2. Click on ‘Options’ gear icon
3. Click the ‘Privacy and Security’ panel
4. Scroll down to ‘Cookies and Site Data’
5. Click on ‘Clear Data’
6. In the dialog box, make sure both cookies and cache are checked 
   Click on ‘Clear’

A reminder that doing this may sign you out of websites and offline web content, and this goes for every browser.

Google Chrome:

1. On the top right, click on the three dots
2. Click on ‘Settings’
3. Then on your left, click on ‘Privacy and Security’
4. Click on ‘Clear browsing data’
5. Make sure both cookies and cache are selected
6. Click on ‘Clear data’

Microsoft Edge:

1. Click on three dots in the right-hand corner
2. Click on ‘Settings’
3. Click on ‘Privacy, search, and services’
4. Scroll until you see ‘Clear browsing data’
5. Click on ‘Choose what to clear’
6. Make sure both cookies and cache are selected
7. Click on ‘Clear now’

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To create a case with IT (Instructional technology) go to the KCCD Service Center website at the IT Support Site

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You would need to follow this link in a web browser: Password reset. Click on the ‘Forgot Password’ button and follow the prompts

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There are multiple ways to connect to secure Wi-Fi based on the type of device you use. There are secure Wi-Fi options available for Android devices which differ from Apple devices.

Chromebook:

1. Go into settings and select ‘Network’
2. Select ‘KCCDsecure’
3. Under the EAP method, select ‘PEAP’
4. Under authentication, select ‘MSCHAPV2’
5. Under server CA certificate select ‘Do not check’
6. Enter your BC email and password and connect

iPhone:

1. Select ‘KCCDsecure’
2. Login using your BC email address and password
3. Click on ‘Trust’ to trust the certificate

How to connect to KCCD Secure Wi-Fi on Chromebook

How to connect to Wi-Fi on iPhone

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AppStream is an Amazon web service that enables computer-intensive applications to be streamed.

How to use AppStream (Video)

1. On the Bakersfield College main website and in the search bar type ‘AppStream’
2. Click on the link ‘Apps on Demand (AppStream)’
3. Click on ‘Launch AppStream’
4. To end your session, click on the person icon on the top right and click on ‘End session.’

Here you will have access to a variety of apps, including SPSS. These apps may take a couple of minutes to load.

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Yes. You must have a college-assigned email address that is operational and that you check often. You can access your college-assigned email through InsideBC.

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Students on the waiting list typically are not given access to the online class until after they move onto the official roll sheet. However, you should send an email to your instructor, if you haven't already done so, with up-to-date contact information. Check your registration status daily so that you will know when you are moved to the official roll sheet, if that occurs.

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It could be that your instructor will not respond until the first day of class, which is the first day of school. If you still have not heard from your instructor by that time, send another email to them. You must contact the instructor to receive the syllabi before the beginning of the semester. It is up to the instructor's discretion to respond to students before the beginning of the semester.

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