This program develops the studentís knowledge and basic skills to seek entry level employment in the automotive services industry. These include a general technical knowledge of the automobile and light truck; automotive service writing including California legal requirements set forth by the Bureau of Automotive Repair; customer satisfaction including telephone and face-to-face interpersonal communications skills; handling warranty claims and documentation; DMV documentation and processing; use and understanding of general office keyboarding skills, and automotive parts sale and stocking systems.
| Required courses: 14 unit
|AUTO B1ab||Introduction to Automotive Technology 4.0|
|AUTO B3||Fundamentals of Automotive Management and Services 4.0|
|INDT B10||Occupational Readiness 3.0|
|COMS B5||Introduction to Microsoft Office 2010 3.0|